Greenlite Lighting Maintenance, a lighting maintenance firm, has developed The Greenlite Experience, an initiative that promotes outstanding customer service throughout the company.

Presented at Greenlite’s Annual General Meeting, the emergency lighting maintenance firm’s strategy aims to ensure that every member of the team at Greenlite strives to be better than its customers expect. A vital part of this initiative lies in enabling Greenlite’s staff to understand the company vision as it plans its future growth.

An internal communications brochure has been produced to accompany The Greenlite Experience initiative, detailing how staff members can deliver exemplary customer service. The low energy lighting solutions firm knows that effective internal communications is crucial to ensuring that the business continues to anticipate and fulfil its customers’ needs.

Andy Chell, Sales and Marketing Manager at Greenlite, says: “We invest heavily in ensuring that our staff offer the highest level of customer service possible. We were very pleased to see how well The Greenlite Experience was received by the staff and we’re excited for the whole team to contribute to our continuing development as a company.”

He adds: “We also had a fantastic staff night out after the AGM. We value team socialising as an important part of working well together!”